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FAQ

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    • 32.[Residential Life]Where can I pick up my parcel or postal mail?

    ○ Parcel Service
      1. Parcel room and Opening Hours
    Building Location Opening Hours
    Buildings 7 Building Entrance  24 hours
    Building 8 8A 1F 24 hours
    Building 9 Building 1F parcel room 24 hours

     2.  Address: Building No. X, room XXX, Chonnam National University Residence Hall, 77 Yongbong-ro, Buk-gu, Gwangju, 61186, South Korea


    ○ Postal mail
     1.  Pick up Place

     

    Regular Mail

    Registered Mail

    Buildings 7-8

    Mail Box at the entrance of a main gate

    Mail Box at the entrance of a main gate

    Building 9

    Parcel Room of building 9

    Administration Office

     

    2. Note

    - Please pick up your mail within 2-3 days.

    - Unclaimed regular mail will be discarded after a certain period.

    - For registered mail arrivals, we will not make notification calls from the administrative office. Please check the arrival status by searching the registration number.

    • 31.[Regular Inspection]What should I do if prohibited items, such as electrical appliances, are found during the regular in

    If prohibited items are brought in, you will receive 10 penalty points and will not be allowed to reside in the residence hall for the next semester. Additionally, the building manager will keep the prohibited items until you leave the residence hall.

    You can check the list of prohibited items under the "Website → Residential Life → Living Guide → Allowable & Prohibited Items (Click here)" category.

    • 30.[Regular Inspection]What happens if I don't receive the regular inspection?

    If you do not comply with the regular inspection, you will receive 3 penalty points. Additionally, 1 penalty point will be added each week until the inspection is completed.

    • 29.[Regular Inspection]I can't clean the toilet because it doesn't flush properly.

    You need to use a plunger to unclog the toilet yourself and then clean it.

    ○ Plunger rental locations:

    • - Buildings 7 and 8: Under the sink in the first floor common restroom
    • - Building 9: Maintenance office in the basement (B1)
    • 28.[Regular Inspection]It's inspection time, but the floor staff hasn't come. Why not?

    Due to previous inspections, the staff may not be able to arrive on time. Additionally, if you do not open the door, they may knock and then move to the next room if they determine that no one is inside.

    For the inspection, please keep the door, drawers, wardrobe, and drains open, and have your student ID (or mobile student ID) ready while waiting.

    • 27.[Regular Inspection]Can I get the inspection done at my preferred time?
    If you check the monthly regular inspection notices, you will find that inspection times are designated for each building and room.
    Changes to the scheduled time are not possible except for official reasons. For more details, please contact the floor manager of your building.
    • 26.[Regular Inspection]The drawer under the bed is broken and won't open.

    You need to leave a report on the website under the maintenance inquiry section and get it repaired. After the repair is completed, you will need to have it re-inspected on the re-inspection date.

    • 25.[Regular Inspection]Can the floor manager clean it for me? I have never cleaned before.
    You must clean it yourself. If you do not clean, an inspection cannot be carried out, and you may receive penalty points for a missed inspection.
    • 24.[Regular Inspection]We cannot remove the bathroom drain cover, what should I do?

    Here are the instructions for removing the drain cover:    

    1. ① Lift the silver drain cover.
    2. ② Twist and open the white drain filter.
    3. ③ Grab the white drain container and lift it.
    4.  

    If following the above instructions does not resolve the issue, please leave a report in the maintenance inquiry category on the website. After drains is removed, you should clean up and then receive re-inspection. Failure to receive re-inspection may result in penalty points. Please note that requests for drain removal are not processed on the same day.

    • 23.[Residential Life]I'm a long-term resident and applied for a curfew pass until the end of the vacation. Do I need to a
    Curfew pass needs to be applied for separately for each academic term, including spring semester, summer, fall semester, and winter. If you are a long-term resident during the spring and fall semesters (including vacation), applying for curfew pass during those terms does not cover the vacation period. You will need to submit a new curfew pass request for the summer and winter session periods.
    • 22.[Residential Life]Can I extend my current room to next semester?

    After residing for the long term in the first semester (including the summer), or the summer term, if selected as a resident for the second semester after applying for re-entry, you are given priority to choose the room you have been residing in during the summer. This is referred to as "room extension."

     

    In other cases, room extension is not possible. After being selected as a resident, when applying for a room in the subsequent term, you must quickly apply for the room you previously resided in.  

    ○ Cases with Room Extension Priority:

     - Long-term residence in the first semester → Residence in the second semester: Room extension priority granted

     - Summer-term residence → Residence in the second semester: Room extension priority granted  

    ○ Cases without Room Extension Priority:

     - Short-term residence in the first semester → Summer (long-term, short-term) residence: No room extension priority

     - Short-term residence in the second semester → Winter (long-term, short-term) residence: No room extension priority

     - Long-term residence in the second semester → Residence in the first semester: No room extension priority

    • 21.[Apply]What documents should I submit when applying for the residence halls?
    In the case of international students, they do not need to submit any documents.
    • 20.[Apply]I've selected my room, but now I want to change it. Can I?
    Once students have selected their room during the room selection period, they are able to cancel the selected room and choose a new room during that same day.

    After that day, if they want to change their room, they have to contact administration directly and only during the room selection period.

    You cannot change the room you selected after the period ends. However, after the move in day, you can only change your room if there is another available room.

    Please contact the building assistant if you want to change room after the official move in day.
    • 19.[Apply]Can I use the residence hall only during the exam period?
    You cannot use the residence hall only during the exam period.

    And you cannot apply residence hall again if you canceled your application for this semester after paying the maintenance fee or having moved out after the official move in day.
    • 18.[Apply]I am a short-term resident who wants to change to being a long-term resident.
    It is impossible to change status from short-term to long-term.
    You have to apply for a residence hall for the summer/winter session for using accommodation in this period.

    However, your current room might not be available during this period.
    • 17.[Apply]I am a long-term resident but I want to move out on the official short-term move out day.
    We will receive applications for long-term students who want to move out on the short term move out date.
    Notice on how to apply and the application period will be provided on the official website.

    However, even if you move out before the official move out day after the summer/winter session move in day, you cannot have a refund.
    • 16.[Apply]I am a student who delayed graduation and applied for additional/supplemental education. Can I apply
    If you are a graduate school student and delayed graduation, you can apply for a residence hall.
    However, if you are an undergraduate, you have to take at least one class to apply for the residence halls.
    • 15.[Residential Life]How much will I get back if I cancel the application for residence halls before the move in day??
    The residence hall fees (maintenance and meal fees) are refunded according to residence hall rules.

    ● For residents who are supposed to check in on the official move in day:
    You will get full refund if you cancel 7+ days before the move in day. In cases of being less than 7 days before the move in day, there is 10% deduction from the residence hall fees as a penalty.   

     ● Residents who are moving in after the official move in day:
    They will be eligible for the full refund if they cancel the application before the designated interim move in day
    • 14.[Payment]How to get a refund if I cancel the application of residence hall before the move day?
    Fill in the application for refund on the web site > My Page > Application Status > Refund before move in.

    However, after you submit a refund request, you cannot apply for the residence hall in this semester again.
    • 13.[Payment]I do not have bank account in Korea. Consequently, I cannot pay the maintenance fee within the desig
    In case of international students, we give international students a benefit (i.e., a waiver) that they can pay the maintenance fee after arriving in Korea.

    However, you have to pay it within three days after that day.